Velvet Love

In some instances, the product photos displayed by Lily Lane Florist are intended to represent the overall style, theme, colour palette, and size of the arrangement. As flowers are natural products and availability may vary, the final arrangement may not exactly match the image shown.

Occasionally, substitutions of flowers, wrapping materials, stands, baskets, vases, or other presentation elements may be necessary due to seasonal availability, weather conditions, or market supply. Should substitutions be required, Lily Lane Florist will ensure that the overall design, colour scheme, and sentiment of the arrangement are preserved, and that any replacement items are of equal or greater value.

To ensure maximum freshness and longevity, some flowers may arrive in bud form and will bloom naturally over time.

Cancellation Window:

• Same-day orders: Cancellations must be made within 1 hour of placing the order.
• Pre-order / advance orders: Cancellations are accepted up to 24 hours before the scheduled delivery date.

Refund Process:

• Approved refunds will be processed within 3–5 business days to the original payment method.
• No refunds will be issued for orders already dispatched or delivered.
• If flowers arrive damaged or significantly different from the listing, please contact us within 2 hours of delivery with a photo for review.
• Custom and personalised arrangements are non-refundable once production begins.

Delivery Coverage: We currently deliver within Penang Island and Butterworth areas.

• Same-Day Delivery: Orders placed before 12:00 PM qualify for same-day delivery.
• Pre-Order Delivery: Orders placed after 12:00 PM will be arranged for the next available slot.
• Time Slots: Morning (9AM–1PM), Afternoon (1PM–5PM), Evening (5PM–8PM).
• Delivery Fee: Calculated at checkout based on your delivery zone.
• Self Pickup: Available at our George Town store at no extra charge.